Privacy Policy

Last Updated: 2-4-26

Flowrite Plumbing (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, or use our services.

Information We Collect

We may collect the following categories of personal information:

1. Personal Identifiers

• Name

• Phone number

• Email address

• Physical address (when requesting service)

2. Customer Service Information

• Service requests

• Appointment details

• Communications with our team (calls, emails, contact forms)

3. Internet Activity Information

• IP address

• Browser type

• Pages visited

• Time spent on our website

• Referring URLs

This information is collected through cookies, analytics tools, and standard website technologies.

How We Use Your Information

We use personal information for purposes including:

• Providing plumbing services and scheduling appointments

• Responding to inquiries and customer support requests

• Improving our website and services

• Internal analytics and performance monitoring

• Marketing and advertising (where permitted by law)

• Complying with legal obligations

We only collect and use personal information that is reasonably necessary for business operations.

Sharing of Personal Information

Flowrite Plumbing does not sell personal information.

We may share personal information with:

• Service providers who assist with website hosting, analytics, marketing, or communication tools

• Contractors or partners necessary to fulfill requested services

• Legal or regulatory authorities when required by law

All third parties are required to maintain appropriate confidentiality and security safeguards.

California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose

• Request deletion of your personal information

• Correct inaccurate personal information

• Opt out of the sale or sharing of personal information (if applicable)

• Limit the use of sensitive personal information (if applicable)

• Not be discriminated against for exercising your privacy rights

To exercise any of these rights, please contact us using the information below. We may need to verify your identity before processing requests.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill business purposes, comply with legal requirements, and resolve disputes.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze website traffic, and support marketing efforts. For more information, please review our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

Children’s Privacy

Our services and website are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Flowrite Plumbing
Phone: 916-596-9288