Last Updated: 2-5-26
This Privacy Policy describes how Flowrite Plumbing (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, request services, or otherwise interact with us.
This policy is intended to comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and where applicable, the General Data Protection Regulation (GDPR).
1. Personal Information We Collect
We may collect the following categories of personal information:
A. Identifiers
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Name
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Phone number
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Email address
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Service address
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IP address and online identifiers
B. Internet or Network Activity
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Pages visited and time spent on site
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Interaction with forms, buttons, or advertisements
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Referring URLs
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Call-tracking interactions
C. Commercial Information
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Service requests and inquiries
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Appointment details
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Customer communications
D. Geolocation Data
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Approximate location derived from IP address
E. Sensitive Personal Information
We do not intentionally collect sensitive personal information as defined by CPRA (such as government ID numbers, precise geolocation, financial account credentials, or health data).
2. Sources of Personal Information
We collect personal information from:
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You directly (forms, phone calls, emails)
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Your browser or device
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Cookies and similar tracking technologies
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Advertising, analytics, and call-tracking providers
3. How We Use Personal Information
We use personal information for the following business purposes:
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Providing and scheduling plumbing services
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Responding to inquiries and customer requests
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Communicating confirmations, updates, and follow-ups
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Improving website functionality and user experience
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Measuring marketing and advertising performance
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Preventing fraud and ensuring security
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Complying with legal and regulatory obligations
4. Disclosure of Personal Information
We may disclose personal information to:
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Service providers (website hosting, analytics, call tracking, marketing platforms)
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Vendors who assist in operating our business
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Legal or regulatory authorities when required by law
All service providers are contractually required to safeguard personal information and use it only for authorized purposes.
5. Sale or Sharing of Personal Information (California Notice)
We do not sell personal information for monetary consideration.
However, under California law, certain disclosures of personal information through analytics or advertising technologies (such as cookies, pixels, or call-tracking tools) may be considered “sharing” of personal information for cross-context behavioral advertising.
California residents have the right to opt out of this sharing.
6. Your California Privacy Rights
If you are a California resident, you have the right to:
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Right to Know – request information about the personal data we collect, use, or disclose
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Right to Delete – request deletion of personal information
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Right to Correct – request correction of inaccurate personal information
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Right to Opt Out – opt out of the sale or sharing of personal information
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Right to Limit – limit the use of sensitive personal information (if applicable)
We will not discriminate against you for exercising your privacy rights.
7. How to Exercise Your Rights
You may exercise your privacy rights by:
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Using cookie or privacy preference tools on our website
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Enabling browser-based privacy controls, including Global Privacy Control (GPC)
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Contacting us directly using the information below
We honor GPC signals where required by California law.
8. GDPR Legal Bases (EU / UK Visitors)
Where GDPR applies, we process personal data based on:
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Consent
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Contractual necessity
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Legitimate business interests
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Legal obligations
You may withdraw consent at any time.
9. Data Retention
We retain personal information only for as long as necessary to:
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Provide requested services
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Maintain business and legal records
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Comply with applicable laws
When no longer required, data is securely deleted or anonymized.
10. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse.
No online transmission is entirely secure.
11. Children’s Privacy
Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date.
13. Contact Information
If you have questions or wish to exercise your privacy rights, contact us at:
Flowrite Plumbing
Phone: 916-596-9288